Shipping policy

🛍️ Domestic Shipping (India)

  • Free Shipping Nationwide: All orders within India are shipped free of charge.

  • Inclusive Pricing: Product prices include all applicable taxes.

  • Swift Dispatch: Orders are dispatched within 24 hours of placement.

  • Delivery Timeline: We aim to process and deliver orders within 5-7 working days.

  • Order Tracking: Once dispatched, customers receive a confirmation email with tracking details.

  • Address Changes: Post-dispatch address modifications may not be feasible and are subject to the courier partner's discretion.(wearemaitreya.com)

🌍 International Shipping

  • Shipping Charges: International shipping costs vary based on destination and order specifics.

  • Customs & Duties: Recipients are responsible for any additional duties, taxes, or surcharges imposed by their country's regulations.

  • Global Dispatch: Orders are dispatched within 48 hours.

  • Delivery Timeline: We aim to process and deliver orders within 10-15 working days or depending on shipping carrier and shipping location.
                                              

  • Delivery Coverage: Maitreya offers door-to-door delivery worldwide, barring restrictions due to local government regulations.

  • Order Tracking: Customers receive confirmation emails with tracking details upon dispatch.(wearemaitreya.com)

🔄 Returns & Exchanges

  • Satisfaction Guarantee: If you're not 100% satisfied with your purchase, you can return it for a full refund or exchange within 7 days.

  • Post-7-Day Issues: Concerns raised after 7 days will be addressed on a case-by-case basis.

  • Return Shipping Costs: Customers are responsible for return shipping fees; initial shipping fees are non-refundable.

  • Refund Process: Refunds are issued to the original payment method (credit card or PayPal) and typically take 5–7 working days after processing.

  • Exchanges: Items damaged during shipping can be exchanged. Contact Maitreya at wearemaitreya@gmail.com for assistance.(wearemaitreya.com)

🌱 Environmental Commitment

Maitreya is dedicated to minimizing its carbon footprint. Customers are encouraged to make mindful purchasing decisions and consider the environmental impact when returning products.(wearemaitreya.com)